Mule Equipped Warranty, Terms and Conditions
Mule Equipped product lines is a trademark brand of Expedition One, LLC.
Due to variation between vehicles as a result of various manufacturers or variances between vehicles in and of themselves, Expedition One cannot guarantee its product’s fitment on your particular vehicle.
Users should be aware that installation of Expedition One products may change the way your vehicle handles. We strongly encourage that vehicle occupants wear seat belts at all times and avoid sudden maneuvers.
Use of your vehicle in off-road conditions may significantly increase wear to critical components of your vehicle, which will require an increased inspection protocol and maintenance schedule. Failure to properly inspect and repair your vehicle may lead to failure of components, which may lead to catastrophic failure.
One Year Warranty
Expedition One offers a one year warranty to the original purchaser on steel bumpers, rocker guards, and other steel products manufactured by Expedition One. These Expedition One products are warrantied to be free from material and workmanship defects to the original purchaser who owns the vehicle the Expedition One product was originally installed on, when proof of purchase is provided. This warranty is non-transferable.
Expedition One is not responsible for any incidental or consequential damages such as, labor fees, loss of use, loss of time and freight associated with the failure of any products. Any product that has been abused, altered, incorrectly installed, or used in competition and/or races is not covered. All components must be used in their proper places and proof of this is required for warranty claims. Any substitutions of other manufacturers components or exemptions of required components will immediately void the warranty.
30 Day Warranty ~ Powder Coat
The powder coat finish is a service offered through Expedition One and is not provided by Expedition One. Powder Coat finish is warrantied for a space of 30 days from date of original purchase for a maximum refund amount of $30-$50 depending on the product. Powder Coat warranty is only in circusmatcnes of failure of the coat to properly adhere and not due to normal wear or weathering. Powder coat providers warranty the powder coat to be free from major defect for a period of 30 days from date of purchase for defects in workmanship only.
Expedition One is not responsible for any incidental or consequential damages such as, labor fees, loss of use, loss of time and freight associated with the failure of any products. Any product that has been abused, altered, incorrectly installed or used in competition and/or races is not covered. All components must be used in their proper places and proof of this is required for warranty claims. Any substitutions of other manufacturers components or exemptions of required components will immediately void the warranty.
In addition to exclusions and limitations noted elsewhere in this policy, Expedition One accepts no responsibility for any altered product, improper installation, or improper use of our products. This warranty does not apply to products or components which have been exposed to the natural elements, that have not been maintained properly or have been unnecessarily exposed causing excess rust, or subjected to accident, alteration, modification, improper installation, tampering, negligence, misuse, or products installed on a vehicle used in sanctioned racing events. A race being defined as any competition between two or more vehicles, or against the clock, whether or not a sanctioned or non-sanctioned event.
Expedition One shall not be liable for any loss, damage or injury, whether ordinary, direct, special, incidental or consequential damages, arising from the manufacture, sale, installation, resale, delivery, possession, handling or use of its products.
Expedition One warranty excludes the following items: bushings, bearings, bump stops, joints, and hardware. These parts are subject to wear and are not considered defective when worn.
Expedition One does not warranty any product not manufactured by Expedition One. Expedition One products are not covered under warranty outside the United States of America.
All claims must be reported within 10 business days of defect occurrence or discovery to the original dealer of purchase. Any claims made under this warranty must be accompanied by the digital photos of original damaged product, original damaged product, and written description of the damage and how it happened, and a copy of the original invoice at the time of purchase. Please request a Return Merchandise Authorization number from Expedition One prior to returning the product.
The customer is responsible for all shipping charges in warranty claims.
Any product that has been manufactured incorrectly or is of a defective nature will be repaired or replaced at the discretion of Expedition One. Expedition One covers the cost of the part only. Shipping, vehicle down time, etc. is the purchaser’s responsibility. This warranty does not cover the removal or re-installation of the product.
Expedition One will, at its option, repair or replace a defective product or component, provided you return the defective product or component during the warranty period. Expedition One requires a reasonable amount of time to remedy or repair the product.
To file a claim on a damaged or faulty product it is required that the original purchaser first submit digital photos and request a Return Merchandise Authorization (RMA) form and number. Purchaser must then ship the product to Expedition One for repair or replacement (at Expedition One’s discretion). Email photos and RMA request to firstname.lastname@example.org
Return of unused and unopened products also requires an RMA.
Shipping Damage and Claims
Expedition One components may arrive with minor finish damage to powder coated or plated surfaces which may occur during shipping and is not covered under warranty. Damage to items as a result of the shipping process is eligible for a claim with the shipping company.
All orders received from Expedition One must be inspected and verified upon arrival. Claims regarding items or products damaged or lost in shipping must be reported immediately. Recipients should check products upon arrival before signing with the shipping company. Any possible damage needs to be noted on paperwork before receiving product and signing for it. It is highly recommended that you refuse to accept severely damaged items and contact the shipping company and Expedition One immediately to report the damage. For identified damage, it is required that you submit digital photos of original packaging and damage incurred during shipping to Expedition One at email@example.com in order for us to process your claim with the shipping company.
Terms and Conditions of Sale
Expedition One requires payment at time of order. Custom and special order items and production requests that may require longer assembly time require a 30% non-refundable deposit at time of order and balance due prior to shipping. Standard, non-custom orders may be cancelled within 72 hours prior to shipping, but may be subject to a 2% cancellation /re-stocking fee as determined by Expedition One.
Custom ordered, limited, or special-run items for individuals, groups or companies are not returnable items. Warranty claims on custom items must be filed within 90 days of original purchase and are subject to the limited and lifetime warranty policies as previously outlined.
Expedition One reserves the right to change pricing at any time and to discontinue, change the design, finish, part number and/or application of parts when deemed necessary without prior notice.
Expedition One will not be held responsible for changes, misprints or manufacturing changes made by the vehicle manufacturer.
Expedition One is not responsible for typographical errors in pricing or in content. Warranties, policies, and prices are subject to change without notice.
Shipping & Delivery
At this time, Expedition One LLC ships merchandise to locations within the lower 48 United States. Additionally, Expedition One LLC ships merchandise to U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands Canada and Mexico, and other worldwide locations upon request. Individual, custom shipping quotes must be obtained by contacting us directly for any order outside the lower 48 United States or for orders of 3 or more items. The risk of loss and title for all merchandise ordered on this web site pass to you when the merchandise is delivered to the shipping carrier.
Import/export laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of the products you order. Expedition One LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local import/customs office for details.